Frequently Asked Questions

What conditions do you treat?

We specialize in the diagnosis and treatment of the following issues:

• Attention-Deficit/Hyperactivity Disorder (ADHD)

• Anxiety Disorders

• Obsessive-Compulsive Disorder (OCD)

• Trauma- and Stressor-Related Disorders

• Depressive Disorders

• Premenstrual Dysphoric Disorder (PMDD)

• Post-partum and Perimenopausal Mental Health Symptoms

• High-Functioning (Level 1) Autism Spectrum Disorder (ASD)

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Our integrated approach emphasizes the mind-body connection, ensuring comprehensive care for mental health and associated medical conditions.

 

What is your intake process?

Our intake process is designed to be thorough and collaborative:

• Discovery Call:
  Begin with a complimentary 15-minute phone call to discuss your needs, answer questions, and determine if our approach is a good fit.
   

• Adults:
  Two one-hour sessions: a comprehensive new patient interview and a dedicated treatment planning session.
   

• Children, Adolescents, and Emerging Adults:
  Three one-hour sessions: parent interview, patient interview, and treatment planning.
   

Emerging adults are individuals who, while legally adults, continue to have significant parental involvement—such as being on a parent’s insurance, receiving financial support, attending college, living at home, or relying on parents for care coordination.

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How often are follow-up visits scheduled?

• Initial phase: Every 1–2 weeks to monitor progress and adjust treatment.

• Maintenance phase: Every three months once stable.

 

What treatment approaches do you use?

We offer evidence-based, individualized care, including:

• Lifestyle modifications (diet, exercise, sleep hygiene)

• Therapy

• Supplements

• Medications

 

All treatment plans are tailored to the individual, with close monitoring and collaboration.

 

Do you offer neuropsychological testing?

We do not conduct formal neuropsychological testing onsite, but can provide referrals to trusted colleagues as needed.

 

How do I schedule an appointment?

A calendar link for self-scheduling will be provided after your discovery call.

 

Do you accept insurance?

We are an out-of-network provider for all insurance plans. Payment is due at the time of service. Patients may submit superbills to their insurance for possible partial reimbursement.  Please inquire with your insurance company regarding your out-of-network coverage.

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What questions should I ask my insurance company about out-of-network coverage?

• Do I have out-of-network benefits for mental health and medical services?

• What is my deductible for out-of-network services, and has any of it been met?

• What percentage of the billed amount will be reimbursed for the following codes: 99204, 99214, 99215, and 90833?

• What is the process for submitting claims for reimbursement?

• Are there any limits on the number of visits or total coverage per year?

 

Why choose an out-of-network provider?

• Longer, more comprehensive visits (30–60 minutes vs. the 10–20 minutes “med check” model typical in-network)

• Personalized, holistic care with a focus on lifestyle and medical contributors

• Direct access and flexible scheduling

• Proactive collaboration with your in-network therapist, PCP, psychiatrist, or other specialists

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What makes Northshore Wellness Center the right clinic for your care?

• Collaborative, whole-person care:

  • Dr. Amber May (Child, Adolescent, and Adult Psychiatry; medical specialist)

  • Dr. Jehu Strange (Family Medicine with lifestyle focus; medical generalist)

• Integrated mind-body focus:

  • Medical contributors and comorbidities are always considered.

  • Emphasis on lifestyle factors, such as nutrition, sleep, physical activity, and relationships, as part of psychiatric care.

• Team-based, flexible role:

  • We are happy to work alongside your in-network providers, minimizing financial burden while maximizing quality of care.

  • We can serve as a primary consultant or provide a second opinion.

 

For more information or to schedule a discovery call:
📞 847-220-7660
📧 office@nshorewellness.com
📍 480 Elm Place, Suite 207, Highland Park, IL 60035
📍 4633 North Western, Suite 207, Chicago, IL 60618
🌐 Virtual appointments available

 

We look forward to supporting your wellness journey.